Privacy Policy
Crazy Dog Lady Ltd
Last updated: 11/02/2026
Crazy Dog Lady Ltd (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use and safeguard your information when you visit our website www.crazydoglady.london (the “Website”), purchase from us, or otherwise interact with us.
This policy is written in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are
Crazy Dog Lady Ltd is a company registered in England and Wales.
Registered office: 1 the Laurels, Donnington Rd NW103QZ
Company number: 12689631
Email: fetch@crazydoglady.london
We are the data controller responsible for your personal data.
2. What Information We Collect
a) Identity Data
First name
Last name
Username or similar identifier
b) Contact Data
Email address
Billing address
Delivery address
Telephone number
c) Financial Data
Payment card details (processed securely via our payment provider – we do not store full card details)
d) Transaction Data
Details about payments to and from you
Products or services purchased
e) Technical Data
IP address
Browser type and version
Time zone setting and location
Operating system and platform
Website usage data
f) Marketing & Communications Data
Your preferences in receiving marketing from us
Your communication preferences
We do not knowingly collect data from children under 13.
3. How We Collect Your Data
We collect data through:
Direct interactions (e.g. placing an order, subscribing to emails, filling in contact forms)
Automated technologies (e.g. cookies and analytics tools)
Third-party service providers (e.g. payment processors, delivery companies)
4. How We Use Your Personal Data
We will only use your personal data where the law allows us to.
Most commonly, we use your data to:
Process and deliver your orders
Manage payments and refunds
Communicate with you about your order
Respond to enquiries
Improve our website and customer experience
Send marketing communications (only where you have opted in or where legally permitted)
Our lawful bases for processing include:
Performance of a contract
Legitimate interests (running and improving our business)
Consent (for marketing communications)
Legal obligations
5. Marketing Communications
You will only receive marketing communications from us if:
You have requested information from us; or
You have purchased from us and have not opted out; or
You have given us explicit consent.
You can opt out at any time by:
Clicking the unsubscribe link in emails
Contacting us at fetch@crazydoglady.london
We do not sell your personal data.
6. Cookies
Our website uses cookies to:
Improve functionality
Analyse website traffic
Enhance user experience
You can set your browser to refuse cookies. Please note that some parts of the website may not function properly if cookies are disabled.
For more information, see our Cookie Policy [if applicable].
7. Sharing Your Data
We may share your data with:
Payment processors (e.g. Stripe, PayPal)
Website hosting providers
Delivery and logistics providers
IT and system administration services
Professional advisers (e.g. accountants, legal advisers)
All third parties are required to respect the security of your personal data and treat it in accordance with the law.
8. International Transfers
If any of our service providers are based outside the UK, we ensure appropriate safeguards are in place to protect your data, such as:
UK-approved standard contractual clauses; or
Adequacy regulations.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal data from:
Unauthorised access
Loss
Misuse
Alteration
Access to personal data is limited to those who have a business need to know.
10. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and reporting requirements.
Typically:
Order data is retained for up to 6 years (for tax purposes).
Marketing data is retained until you unsubscribe.
11. Your Legal Rights
Under UK data protection law, you have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of your data
Object to processing
Restrict processing
Request transfer of your data
Withdraw consent at any time
To exercise any of these rights, contact us at fetch@crazydoglady.london
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk
12. Third-Party Links
Our website may include links to third-party websites. We are not responsible for their privacy policies or practices.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.