Terms and Conditions
Crazy Dog Lady Ltd
Last updated: 11/02/2026
These Terms and Conditions govern the use of our website www.crazydoglady.london and the purchase of any goods or services from Crazy Dog Lady Ltd.
By using our website or booking any services, you agree to these Terms.
1. Company Details
Crazy Dog Lady Ltd is a company registered in England and Wales.
Company number: 12689631
Registered office: 1 the Laurels, Donnington Rd NW103QZ
Trading address : Same as registered address, unless stated otherwise.
Email: fetch@crazydoglady.london
Telephone: +44 7709 001072
We provide both physical goods (“Goods”) and animal-related services (“Services”).
Crazy Dog Lady London Ltd is not VAT registered. All prices are listed in GBP (£) and no VAT is charged.
2. Definitions
“Goods” means physical products sold via our website, including but not limited to tote bags and water bottles.
“Services” means all pet-related services including but not limited to:
Dog Walking
Professional Training
Pet Transport
Multi-Animal Coaching
1:1 Courses for Dog Owners
Pet Travel Assistance
Dog Wedding Chaperone
Dog Retreats
Reiki for Dogs
Workshops
Retreats and Events
Services may be delivered in person, online, or as a combination of both, depending on the service booked.
Services may be provided as either one-off bookings or ongoing regular services. Ongoing dog walking services operate on a monthly rolling basis.
3. Website Use
You agree not to:
Misuse the website
Attempt unauthorised access
Copy or reproduce content without permission
We reserve the right to remove or refuse access at our discretion.
PART A — GOODS (Products)
4. Orders
All orders are subject to availability and confirmation of the order price.
We reserve the right to refuse or cancel orders at our discretion.
5. Pricing
All prices are listed in GBP (£).
Crazy Dog Lady London Ltd is not VAT registered. VAT is therefore not
included in prices.
We reserve the right to change prices at any time prior to order confirmation.
6. Charity Contributions
Certain products may contribute to charitable initiatives or self-identified impact projects.
Where applicable:
Charity partnerships will be clearly described
Contributions do not create any contractual relationship between the customer and any named charity
Details will be outlined on the relevant product page.
7. Delivery
Delivery timeframes: Orders are typically dispatched within 3–5 working days
unless otherwise stated.
Courier providers: Royal Mail and/or other reputable courier services.
International shipping: Currently UK only.
Risk in the Goods passes to you upon delivery.
Ownership transfers once full payment has been received.
8. Returns (Goods)
Under the Consumer Contracts Regulations, you have 14 days from receipt to cancel your order for non-personalised Goods.
Returned Goods must:
Be unused
Be in original condition
Be returned within 14 days of cancellation
Return postage: Return postage costs are the responsibility of the customer
unless the item is faulty or incorrect.
Refunds will be processed within 14 days of receiving returned Goods.
We reserve the right to deduct for diminished value caused by handling beyond what is necessary to inspect the Goods.
PART B — SERVICES
9. Booking & Payment
Bookings are confirmed once payment is received in full, unless otherwise agreed in writing.
All Services must be paid in advance.
For regular dog walking services, clients are invoiced at the beginning of each month for the full month of services.
For one-off services, full payment or an agreed deposit is required in advance to secure the booking.
Accepted payment methods include:
Bank transfer
Card payment
Stripe
Klarna or other “buy now, pay later” services are not offered.
Failure to complete payment by the due date may result in suspension of Services until payment has been received in full. Ongoing Services may be permanently discontinued if payment issues persist
10. Cancellation & Rescheduling (Services)
Regular dog walking services require one full calendar month’s written notice to cancel.
Notice must confirm the client’s intention to terminate ongoing Services.
Once a monthly invoice has been issued and paid, no refunds will be provided, including for missed walks or early cancellation within that month.
As Services operate on a pre-paid basis, cancellations will not be accepted once the monthly invoice has been issued.
One-Off Services
Cancellation terms vary depending on the service booked.
Reiki Sessions
A minimum of 48 hours’ notice is required to cancel or reschedule.
Cancellations made with less than 48 hours’ notice are non-refundable.
Retreats
A deposit (typically 50%) is required to secure booking.
Retreat bookings may be cancelled up to two months before the event date, in which case the deposit will be refunded.
Cancellations made within two months of the retreat date are non-refundable.
Once the final balance has been paid, no refunds will be issued.
Other One-Off Services
Cancellation terms will be communicated at the time of booking and may vary depending on the service.
Rescheduling
Requests to reschedule Services are subject to availability, operational constraints, and the welfare and wellbeing of the dogs involved.
Rescheduling is not guaranteed and may be refused where it would negatively impact dog welfare, group dynamics, or service quality.
11. Client Responsibilities
By engaging our Services, you confirm that:
You are the legal owner or authorised guardian of the dog
All information provided is accurate and up to date
Your dog is fit and suitable to participate in the booked Service
Clients must immediately inform Crazy Dog Lady London Ltd if their dog:
Displays any signs of illness
Has been diagnosed with or exposed to a contagious condition
Develops allergies or medical conditions
Has been injured or treated
Has been involved in an aggressive or traumatic incident
Shows any behavioural change including fear, anxiety, reactivity or aggression
Proof of up-to-date vaccinations may be requested at any time prior to or during Services.
Failure to disclose relevant health, allergy or behavioural information may result in:
Immediate suspension of Services
Termination of Services without refund
Liability for veterinary, cleaning, or associated costs arising from non-disclosure
Clients acknowledge that dogs are living animals with independent behaviour and that participation in group Services carries inherent risk.
12. Health, Welfare & Contagious Conditions
The health, safety and welfare of all dogs in our care is our highest priority.
Dogs showing signs of illness, distress, or compromised welfare may be temporarily or permanently excluded from Services until deemed fit to return.
Where a client notifies us in advance that their dog has a contagious or potentially contagious condition, and where operationally feasible, we may offer short individual “comfort walks” solely to allow the dog to relieve itself.
Such walks:
Are provided at our sole discretion
Are not guaranteed
Involve strict separation from other dogs
Follow established hygiene and sanitisation protocols
No Service will be provided where doing so would place other dogs at risk.
13. Transport & Licensing
Crazy Dog Lady London Ltd holds all required licences to provide its Services.
We do not offer boarding services and therefore do not hold a boarding licence.
Dogs may be transported short distances (for example, to local parks) as part of service delivery. Transport is incidental to the Service and covered under our pet business insurance.
14. Force Majeure
Crazy Dog Lady London Ltd shall not be liable for any failure or delay in performance resulting from events beyond reasonable control, including but not limited to:
Extreme weather conditions
Acts of God
Government restrictions or emergency measures
Illness, injury or emergencies affecting staff
Accidents, road closures, public transport disruption
Exceptional traffic conditions in urban areas such as London
Where delays occur, clients will be informed as soon as reasonably possible. Reasonable efforts will be made to complete the full duration of the Service, including extending the session where feasible.
Such delays do not constitute a breach of contract.
Force majeure events do not entitle clients to refunds where Services are delayed but ultimately delivered.
15. Limitation of Liability
Services are provided with reasonable care and skill.
To the fullest extent permitted by law, Crazy Dog Lady London Ltd shall not be liable for:
Indirect or consequential loss or damage
Injury, illness, loss or death arising from pre-existing medical or behavioural conditions
Incidents resulting from undisclosed information regarding a dog’s health or behaviour
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability which cannot legally be excluded.
16. Intellectual Property
All branding, logos, training materials, written content, imagery and website materials remain the intellectual property of Crazy Dog Lady London Ltd.
No reproduction, distribution or commercial use is permitted without prior written consent.
17. Data Protection
Personal data is handled in accordance with our Privacy Policy.
18. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales