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FAQs

Wondering how our walks work, whether your dog would be a good fit, or what makes our approach different? You’ll find clear answers below — from getting started to group structure, safety, and what responsible dog care actually looks like at Crazy Dog Lady London

Getting Started & Contact

What is a Meet & Greet?

What happens after I contact you?

When will you reply to my enquiry?

How do I get started?

Trial Walks & Assessment

What happens if the trial is successful?

Can a dog need more than one trial?

Why are Trial Walks paid and more expensive than regular walks?

What is a Trial Walk?

Walking Structure, Ratios & Parks

Why don’t you go to the same park every day?

Do you ever do excursions?

Where do you take the dogs?

Does that mean my dog only walks in a small group?

How many dogs do you walk at a time?

Availability & Ad-Hoc Requests

What if I need care next week and don’t know you yet?

Does that mean you’re never flexible?

Do you offer ad-hoc or last-minute services?

Sitting & Boarding

What if my plans change?

Can I reserve dates?

How far in advance should I book?

Do you offer sitting or boarding for dogs you don’t know?

Payments & Regularity

Do you accept last-minute cancellations?

Do you work on prepayment?

Dog Selection, Puppies & Special Needs

What about medication or special diets?

Do you accept puppies?

Can my dog join if they’re not neutered?

What kind of dogs do you walk?

Our Team, Training & Safety

Will my dog always walk with the same walker?

Do you use punishment or aversive tools?

Are walkers insured, DBS checked and first-aid trained?

Are your walkers trained?

After the Walk

Can you follow my home preferences?

How are dogs returned home?

Weather & Safety

What happens in extreme weather?

Community & Communication

Do you have a WhatsApp community?

Do you provide updates?

Education & Association

What is the Respectful Canine Association?

Who can study or train with you?

We are looking forward to getting to know you and your pup.